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Privacy Policy

Vazz Auto

Effective Date: August 13, 2026

Last Updated: August 13, 2026

This Privacy Policy explains how Vazz Auto ("Vazz Auto," "we," "us," or "our") collects, uses, shares, and protects information when you visit vazzauto.com (the "Website"), place an order, or contact us by phone, email, live chat, WhatsApp, or text message.

By using the Website or contacting us, you agree to this Privacy Policy. If you do not agree, please do not use the Website.

1. Who We Are

Vazz Auto is a United States retailer of used, OEM, remanufactured, and aftermarket automotive parts. We sell parts online and by telephone, and we ship to customers across the United States. We operate through a fulfillment-partner model: we do not maintain our own warehouse or inventory, and orders may be fulfilled and shipped directly by authorized distributors, manufacturers, or verified third-party suppliers.

2. Information We Collect

2.1 Information You Give Us Directly

  • Full name
  • Email address
  • Telephone number, including mobile number
  • Billing address and shipping address
  • Payment information (see Section 2.4)
  • Vehicle information you provide so we can confirm fitment, including year, make, model, engine, trim, and Vehicle Identification Number (VIN)
  • Order details, part numbers, and the contents of your inquiry
  • Messages you send us through the contact form, email, live chat, or WhatsApp
  • Return, warranty, and RMA information you submit
  • Your consent selections, including whether you affirmatively opted in to receive text messages, together with the date, time, IP address, and web page on which consent was given

2.2 Information We Collect Automatically

  • IP address and approximate location derived from it
  • Browser type, operating system, and device information
  • Pages viewed, products viewed, time on site, and links clicked
  • Referring website and search terms where available
  • Cookie identifiers and similar tracking-technology data (see Section 5)
  • Data collected through Google Tag Manager and connected analytics and advertising tags operating on the Website

2.3 Communications We Record

We may monitor and record communications between you and us, including telephone calls, SMS text messages, live chat sessions, WhatsApp messages, and emails, in compliance with applicable laws. We do this for quality assurance, order accuracy, staff training, dispute resolution, and to meet our legal and record-keeping responsibilities.

Telephone calls: where a call is recorded, we provide notice at the start of the call. Some U.S. states require the consent of all parties to a recording. If you do not wish to be recorded, tell the representative and you may continue by email or live chat instead.

2.4 Payment Information

The information we receive depends on the payment method you choose. Where a payment method is processed by a third-party payment provider, that provider collects and handles your payment details directly, and we do not store full payment card numbers on our systems. Where you pay by bank transfer, Zelle, Western Union, or a similar method, we receive only the transaction details your bank or the transfer service passes to us in order to identify and reconcile your payment.

Please note: payment methods such as Zelle and Western Union are designed for payments between people who know and trust each other and generally do not include the purchase-protection or chargeback rights that credit cards provide. Consider this before choosing a payment method.

2.5 Information From Third Parties

  • Banks, money transfer services, and any payment provider we use, which confirm whether a payment cleared, failed, or was disputed
  • Shipping and freight companies used to deliver your order, which provide delivery and tracking status
  • Parts suppliers, salvage yards, and remanufacturers, which confirm availability, condition, and fitment, and which in some cases ship the part to you directly
  • Fraud-prevention and address-verification services
  • Advertising and analytics platforms, which provide aggregated campaign and traffic data

3. How We Use Your Information

  • Process, fulfil, ship, and track your order
  • Confirm part fitment against your vehicle and VIN
  • Take payment and issue refunds, credits, and store credit
  • Handle returns, RMAs, warranty claims, and replacements
  • Respond to your questions by phone, email, live chat, WhatsApp, or text message
  • Send transactional messages such as order confirmations, shipping updates, and return instructions
  • Send you text messages about your order or inquiry, but only where you have separately and affirmatively opted in to our SMS program (see Section 7)
  • Monitor and record communications. To monitor and record any communications we have with you, including phone conversations and SMS text messaging (in compliance with applicable laws), chat sessions, and emails to ensure we’re providing you with quality service and meeting our legal responsibilities.
  • Operate, maintain, secure, and improve the Website
  • Legal, security, or safety reasons. Such as protecting our and our users’ safety, property, or rights, complying with legal requirements, enforcing our terms, conditions, and policies, detecting, preventing, and responding to security incidents, and protecting against malicious, deceptive, fraudulent, or illegal activity.
  • As part of a corporate transaction. Such as in connection with the sale of part or all of our assets or business, the acquisition of part or all of another business or another business’ assets, or another corporate transaction, including bankruptcy.
  • For marketing. Such as sending information on our products and services or those of our affiliates, business partners, or other third parties. This may include using your information to send you in-app messages and notices, email, newsletters, surveys, promotions, or news about events.
  • Aggregate and anonymize data for analytics, reporting, and business planning

Text messaging is excluded from the marketing purpose described above. We send text messages only about your own order or inquiry, and only where you have separately opted in under Section 7. We do not send text messages promoting the products or services of affiliates, business partners, or other third parties, and we do not use your mobile number for third-party marketing of any kind.

4. How We Share Your Information

We do not sell your personal information for monetary compensation. We share it only as described below.

  • Banks and payment providers — where a payment method requires it, the bank, money transfer service, or payment provider handling your payment receives the details needed to process, reconcile, refund, or investigate that payment.
  • Shipping and freight companies — your name, delivery address, and phone number, so your order can be delivered and so the delivery company can contact you to schedule delivery of large items such as engines and transmissions.
  • Suppliers, salvage yards, remanufacturers, and drop-ship partners — the information needed to locate, verify, and ship the correct part to you, including your vehicle details and delivery address. In some cases these partners ship the part to you directly and arrange delivery themselves.
  • Service providers — companies that help us operate, including web hosting, order management, email and SMS platforms, live chat, analytics, and call tracking. These vendors act as our subcontractors in support services and may use your information only to provide services to us.
  • Advertising partners — third-party advertising and analytics platforms, including Google and Meta (Facebook), may receive certain information through cookies and tags on the Website in order to deliver relevant advertising and measure its performance. This may constitute "sharing" of personal information under certain state privacy laws. Mobile phone numbers and SMS consent data are excluded from all advertising partner sharing. See Section 8 for your opt-out rights.
  • Fraud prevention — where we use them, services that help us verify orders and addresses and prevent fraudulent transactions.
  • Legal authorities — where required by law, subpoena, or court order, or to protect our rights, our property, or the safety of others.
  • Business transfers — in connection with a merger, acquisition, financing, or sale of assets, including in bankruptcy.
  • With your consent — at your direction or with your explicit permission.

DO NOT SELL OR SHARE NOTICE: We do not sell your personal information for money. However, sharing information with advertising platforms for cross-context behavioral advertising may be considered "sharing" under California’s CCPA/CPRA and similar state laws. To opt out, email us at info@vazzauto.com with the subject line "Do Not Sell or Share", or call (888) 617-4443. Mobile phone numbers and SMS consent data are never included in this sharing.

5. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, tags, and similar technologies to operate the Website, remember your preferences, analyze traffic, and deliver advertising. The Website uses Google Tag Manager to manage these tags.

Types of cookies we use

  • Strictly necessary — required for the site, cart, and checkout to function.
  • Performance and analytics — help us understand how visitors use the site so we can improve it.
  • Functional — remember your choices, such as your vehicle selection, so you do not re-enter them.
  • Advertising and retargeting — used to show you relevant advertising on other sites and to measure campaign performance.

Your choices

You can block or delete cookies through your browser settings. You can also opt out of interest-based advertising at optout.aboutads.info or youradchoices.com. Disabling some cookies may affect Website functionality, including checkout.

6. Data Retention

  • Order and transaction records: retained for at least 7 years to meet U.S. tax, accounting, and warranty obligations.
  • Customer accounts and contact records: retained while your account is active and for a reasonable period afterwards.
  • Inquiries that did not become orders: typically retained for 3 years.
  • Call recordings and chat transcripts: retained for a limited period for quality assurance and dispute resolution, and longer where a dispute, claim, or legal obligation requires it.
  • SMS consent records: retained for at least 5 years after consent is withdrawn, as required to evidence compliance with the Telephone Consumer Protection Act.
  • Marketing opt-out and STOP lists: retained indefinitely so we can continue honoring your opt-out.

7. Your Communication Choices

7.1 Marketing Emails

Every marketing email includes an unsubscribe link, and we honor unsubscribe requests promptly. We will still send transactional emails about your order, shipment, return, or warranty claim after you unsubscribe from marketing.

7.2 Phone Calls and Text Messages — TCPA Consent Notice

By checking the SMS consent box on our website forms and submitting your mobile phone number, you provide express written consent to receive text messages from Vazz Auto at the number you provide, including messages sent using automated technology. Consent is not a condition of any purchase. Message frequency varies. Standard message and data rates may apply.

Separately, by placing an order or submitting an inquiry, you consent to receive telephone calls from us regarding your order, fitment verification, availability, delivery scheduling, and returns.

To opt out of text messages, reply STOP to any message we send; you will receive one final confirmation message and no further messages. For assistance, reply HELP, email info@vazzauto.com, or call (888) 617-4443. To opt out of marketing phone calls, tell the representative during the call or email us.

7.3 SMS / Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Vazz Auto sends text messages only to individuals who have provided express written consent by checking the SMS consent box on a Vazz Auto website form. Messages relate to order confirmations, fitment and availability, shipping and delivery updates, and return or warranty status.

  • Message frequency: message frequency varies based on your order and inquiry.
  • Cost: message and data rates may apply. Vazz Auto does not charge for messages; your mobile carrier’s standard rates apply.
  • Opt-out: reply STOP to any message to cancel. You will receive one final confirmation message, after which no further messages will be sent.
  • Help: reply HELP for assistance, email info@vazzauto.com, or call (888) 617-4443.
  • Carriers: carriers are not liable for delayed or undelivered messages.
  • WhatsApp: if you contact us through WhatsApp, your messages are also subject to WhatsApp’s own privacy policy and terms, which we do not control.

8. Your Privacy Rights

Depending on where you live, you may have the following rights:

  • Right to know / access: request a copy of the personal information we hold about you
  • Right to delete: ask us to delete your personal information, subject to legal exceptions such as our tax and warranty record-keeping obligations
  • Right to correct: ask us to correct inaccurate personal information
  • Right to opt out of sale or sharing: opt out of the sharing of your information for cross-context behavioral advertising
  • Right to non-discrimination: we will not treat you differently for exercising these rights

Submitting Requests

To exercise the privacy rights stated above, email us at info@vazzauto.com with the subject line "Privacy Request", call (888) 617-4443, or write to us at 15109 Peachstone Dr, Silver Spring, MD 20905, United States. We may verify your identity before fulfilling your request and will respond within 45 days, with a possible extension where permitted by law.

We may decline to process requests that are frivolous or unreasonably repetitive or burdensome, impact the rights or privacy of others, or are extremely impractical.

California Residents — Additional Rights (CCPA/CPRA)

If you are a California resident, you have the right to know the categories of personal information we collect, use, disclose, and share and the purposes for each; to opt out of the sale or sharing of your personal information, including sharing with advertising platforms for cross-context behavioral advertising; to request deletion; to correct inaccurate information; to limit the use of sensitive personal information; and to be free from discrimination for exercising these rights. We do not sell or share the personal information of consumers we know to be under 16 years of age.

Other State Residents

Residents of Virginia, Colorado, Connecticut, Texas, Florida, Maryland, and other states with comprehensive privacy laws have similar rights to access, delete, correct, and opt out. Contact us using the details above and we will respond within the period required by applicable law.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including encrypted transmission (SSL/TLS), access controls, and periodic review of our security practices. No system can be guaranteed completely secure, and you should take care when sharing personal information online.

10. Children’s Privacy

The Website is intended for adults and is not directed to children. We do not knowingly collect personal information from anyone under 18 years of age, and we do not knowingly sell or share the personal information of anyone under 16. If you believe we have collected information from a minor, contact us at info@vazzauto.com and we will delete it.

11. Third-Party Links

The Website may link to third-party sites, including social media, payment providers, shipping carriers, and chat platforms. We are not responsible for their content or privacy practices. Review their policies before providing information to them.

12. International Visitors

The Website is intended for customers in the United States, and our services are directed to the U.S. market. If you access the Website from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of the Website after the effective date of an updated Policy means you accept the changes.

14. Contact Us About Privacy

Vazz Auto

15109 Peachstone Dr, Silver Spring, MD 20905, United States

Email: info@vazzauto.com

Phone: (888) 617-4443